Warranty
Wooden Structure (Upholstered): 1 Year
Wood Furniture: 1 Year
Foam: 6 Months
Fabric: 6 Months
Leather: 6 Months
Electrical Mechanisms, hardware, and other components: 6 Months
ATTENTION!
- We do not guarantee products for improper use and failure to follow the owner's manual and conservation.
- Products made of natural materials are subject to variation with time, inherent to our will.
- If your product is no longer under warranty, we will do our best to serve you as promptly as possible, generating quotes consistent with the relationship, respect, and affection that Uultis has for its customers.
- In case you need to reclaim your products warranty, please contact your sales rep or e-mail uultis@herval.us to file a claim.
- Assistance requests related with this warranty should include confirmation of purchase and good quality photos of the damage in the product. Take photos of the packaging when possible.
- The deadline to replace or fix products will vary depending on product availability.
- If identical materials are not available to perform the repair, we reserve the right of replacing materials for one of equal value and quality.
- This warranty is applicable to furniture used in residential settings. It does not apply for commercial, institutional, or other non-residential use.