Terms and Conditions

SALES AND PAYMENT

• This document represents the full and final agreement between Buyer and Seller (Herval Corporation, d/b/a Uultis).

• All sales are final. Custom and made-to-order products cannot be canceled, returned, or refunded once production has begun.

• Deposits are non-refundable. Buyer acknowledges that all deposits and down payments—whether partial or full—are final, as materials are procured and production begins specifically for Buyer’s order.

• Orders will not be processed until the required deposit is received.

• Custom (Non-Inventory) Orders: All products not in inventory require a 50% down payment prior to production.

• Delivery of the items purchased will not be scheduled until the invoice has been paid in full.

• A processing fee of $35.00 will be applied to all checks returned due to insufficient funds.

 

ORDER PROCESSING AND DELIVERY

• Once an order has been sent to production, no changes may be made to the product specifications, including fabric, wood finish, size, or any other material details.

• Seller shall use diligence to deliver merchandise by the estimated delivery date; however, all dates are estimates only. Delays caused by manufacturing, transportation, customs, or other circumstances beyond Seller’s control shall not constitute grounds for cancellation or refund.

• The shipping service will contact Buyer to schedule delivery once the order is ready and paid in full. Buyer or an authorized recipient must inspect and accept the goods upon delivery, confirming the merchandise is in good condition.

• Products scheduled for Buyer pick-up must be collected within 30 days after notification that the order is ready. After 30 days, a storage fee of $75.00 per month per pallet will apply. The 30-day period begins only after full payment has been received.

• Orders not picked up or scheduled for delivery within 180 days of notification may be canceled by Seller, with all amounts paid retained as fees for storage and handling.

• Delivery is limited to standard access points (doorways, one flight of stairs, and elevators). Special delivery circumstances or restrictions may incur additional charges.

• Seller and delivery personnel are not responsible for moving or removing existing furniture, installing items, hanging artwork, connecting electrical components, or any related tasks.

• Some products may require assembly. Seller and delivery teams are not responsible for assembly unless White-Glove Delivery service is specified and paid for.

 

WARRANTY

• Buyer must notify Seller in writing within forty-eight (48) hours after delivery of any claim for defects or shipping damage, including clear photos of the item and packaging.

• Damaged or defective items will be repaired or replaced at the manufacturer’s sole discretion.

• All Uultis products are covered by a one (1)-year limited manufacturer warranty from the date of delivery.

• The warranty excludes:

  1. Damage due to misuse, improper handling, accidents, or third-party transport.
  2. Natural variations in wood, fabric, leather, glass, metal, and stone (color, grain, texture, finish, sheen, tone, distressing, etc.).
  3. Modifications made after delivery and normal wear and tear.


• Warranty service after expiration or due to Buyer damage will be billed to Buyer.

• If Buyer provides their own fabric or materials, Seller assumes no responsibility for quality, yardage, or performance.

• Manufacturer retains sole authority to determine whether repair or replacement is appropriate.

• Buyer should be aware that wood, fabric, leather, and stone products exhibit natural variations in color, grain, finish, sheen, texture, tone, distressing, etc. These variations are part of the product and are not considered quality defects. Fabrics may vary per dye lot from the display sample.

• Warranty applies only to the original purchaser with proof of purchase. For care and maintenance information, refer to the Uultis Warranty Policy.

 


RETURNS AND EXCHANGES

• Custom and Made-to-Order Products:

  1. All custom or non-inventory items are final sale and not eligible for return, exchange, or store credit.
  2. Deposits and payments are non-refundable once production begins.


• In-Stock and Floor-Sample Products:

  1. Returns due to change of mind (“buyer’s remorse”) will be accepted only within seven (7) days of the date of purchase for store credit or product exchange.
  2. After seven (7) days, no returns, exchanges, or credits will be accepted.
  3. Returned items must be in original condition and packaging.
  4. Buyer is responsible for return shipping and handling costs unless the return is due to a verified warranty issue.


• Store Credit Policy:

  1. Store credit from an approved return remains valid for one (1) year from the date of purchase.
  2. After one year, the unused credit will be forfeited.
  3. Only the product value will be converted into store credit; taxes, shipping, and delivery fees are non-refundable.
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